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Case Studies

The following are examples of results that we achieved in a few of our clients. While we developed and facilitated the process, these results were designed and generated by the employees of their respective organizations; therefore the buy-in was very high, the gains were maintained, and the satisfaction levels grew significantly.

Case 1:
Community Hospital:
Low service levels, high costs and poor morale.

Action:
Top to bottom Total Quality Management Implementation, (Strategic Planning, Management & Leadership Development and Employee Team Training). Aligned their strategy, people and processes.

Result:
Improved financial performance, improved patient & employee satisfaction, decreased ALOS and costs. Recognized in the community and state by receiving numerous quality awards.

Case 2:
Medical Supply Manufacturer:
High sales personnel turnover, low new business generation.

Action:
Leadership development process for sales managers

Result:
Unintended sales turnover was reduced by 86%, with raw savings of $600,000. Higher caliber sales representatives were hired resulting in a reduced learning curve as measured by new business which improved by 43%

Case 3:
Manufacturing Company:
New product introductions were not being realized fast enough, windows of opportunity constantly being missed.

Action:
Implemented Accelerated Time To Market Program (ATTM)

Result:
Overall process reduced from 316 days to 112 days average. New business increased 36%.

Case 4:
Service Company: Three-year-old service company was under constant price pressure.

Actions:
Implemented Strategic Planning Process which redefined their business and positioned company for profitable growth. Instituted Customer Value Measurement process which defined strengths and identified areas of limitations so that they could be immediately addressed. After three years with double digit growth, used D.I.AL.O.G. organization evaluation instrument to bring additional alignment to internal systems.

Result:
Company recognized by national financial reporting network as "Most successful, non-internet IPO in 1998. 96% client retention rate and lowest employee turnover within its industry.

Case 5:
Chemical Distributor:
New management wanted to improve communications and change the culture that was causing poor results

Action:
Implemented a top to bottom Quality Management Program

Result:
Tripled profitability within 2 years.

Case 6:
Manufacturing Company:
International high technology equipment manufacturer was too dependent upon semi-conductor industry.

Action:
Integrated business plans developed by marketing and sales management.

Result:
Plan implemented by industry teams resulted in reduced dependence and growth in new segments.

Case Studies

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